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Forgotten wallet password
You have a wallet file or app but can't remember the password. We can discuss safe, realistic recovery approaches based on the details you still know.
Digital asset access support
Locked out of your wallet?
Find a way forward.
Practical, privacy-conscious help for people trying to regain access to cryptocurrency wallets, old wallet files, and incomplete recovery phrases.
Your security comes first. Never send us your full seed phrase, private keys, or wallet password through this form.
Where we can help
Every clue is a place to start.
Lost access can look different from one wallet to the next. We begin by understanding what you have and what you remember.
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Incomplete recovery phrase
Some words may be missing or out of order. We help assess what information is available and explain options for handling it securely.
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Old drives & wallet files
An old computer, backup, or drive may hold useful wallet data. We can help you identify relevant files and plan careful next steps.
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Inherited digital assets
When a loved one leaves behind a digital wallet, organizing records and understanding access options can be a difficult first step.
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Wallet-specific guidance
Tell us which wallet or platform is involved. We'll help determine whether your situation fits the kind of support we provide.
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Security & next steps
Not sure what to share or who to trust? Start with a high-level description. We'll help you avoid exposing sensitive credentials unnecessarily.
A more considered approach
Your assets matter.
So does your trust.
Solace Cyber Workstations is presented here as a security-focused digital asset support service. We believe the first step should be a clear conversation—not pressure, promises, or requests for secret credentials.
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Start with an assessmentShare the wallet type and the broad issue, not confidential keys or seed words.
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Understand the approachAsk about scope, privacy, fees, and risks before deciding whether to proceed.
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Keep control of your credentialsNever share a seed phrase or private key with anyone claiming they need it to assess your case.
Our commitment
No hype. No pressure. Clear communication.
Recovery is not always possible. Outcomes depend on the wallet, available files, password clues, and other technical details. We aim to explain the realistic options before you make a decision.
The process
One careful step at a time.
You'll know what information is needed and why. No technical experience required to get started.
STEP 01 / INTRODUCE
Tell us the situation
Describe your wallet type, what access you've lost, and what resources may still be available.
STEP 02 / ASSESS
Review the options
We consider the information you provide and explain whether there may be a practical path forward.
STEP 03 / AGREE
Confirm the scope
Before any work begins, discuss the method, privacy practices, expected costs, and limitations in writing.
STEP 04 / PROCEED
Move forward safely
If you choose to proceed, follow an agreed plan and keep control of your sensitive credentials.
Start with what you know.
A wallet name, an old backup, or a rough memory can help frame the problem. Begin with a no-pressure inquiry and avoid sending secrets.
Good questions
Before you get started.
Will you need my seed phrase or private key?
Do not send your full seed phrase, private key, wallet password, or remote access credentials through a contact form or email. A legitimate initial assessment should begin with non-sensitive details. Ask any provider to explain its security process before sharing files or information.
Can every wallet be recovered?
No. Recovery depends on the wallet software, encryption, the data available, and the quality of remembered clues. Be wary of anyone guaranteeing success before reviewing the situation.
How much does it cost?
Fees and payment terms should be explained in writing before work begins. This demo website does not publish a verified price list; contact Solace to discuss scope and request written terms before authorizing work.
How long does recovery take?
Time varies significantly depending on the technical situation. A provider should explain its expected timeline and how progress will be communicated after reviewing the case.
How can I protect myself from recovery scams?
Never disclose your seed phrase to someone who contacts you unexpectedly. Verify a provider independently, avoid upfront payments you do not understand, and do not install remote-access software at a stranger's request.
Interactive safety tool
Check your next step before sharing anything.
A quick, private checklist to help you prepare for a wallet-access conversation. Your answers stay in this browser and are not sent to Solace.
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Keep secrets offline
Never send seed phrases, private keys, passwords, or remote-access codes through a contact form, email, or chat.
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Verify before paying
Independently verify who you are dealing with. Request written scope, fees, privacy terms, and limitations before authorizing work.
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Pause on pressure
Guaranteed recovery, urgent payment demands, unsolicited messages, and requests to install remote-access tools are warning signs.
Free initial inquiry
Let's understand your situation.
Send a short, non-sensitive description. This form opens an email draft on your device; it does not upload your information to a server.
Email
Solace.cyber.workstations@mail.com
Phone & WhatsApp
+1 (209) 294-4699
Chat with our team on WhatsApp →
Please do not include private keys, complete seed phrases, passwords, or identity documents in your first message.